Sales Position
Sales Representative with a drive for net-new-business needed to cover a territory in the Southwest Michigan area. Candidate must be driven with high energy and motivation to succeed. Business to Business sales experience is a plus but not required. This position will start with a base salary with a strong focus on net-new-business development.
Purpose:
- Develops new business by identifying and qualifying potential accounts; initiating, developing, and closing sales; recommending new product features.
- Generates revenue by identifying and qualifying potential service contract accounts; initiating, developing, and closing sales; recommending new service contract features; building account relationships.
- Serves customers by selling products; meeting customer needs.
Duties:
- Initiates call process by building relationships; scheduling appointments.
- Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
- Focuses sales efforts by studying existing and potential volume of direct sales representatives and agents; adjusting content of sales presentations for specific outlet.
- Recommends new products and services by evaluating current product results; identifying needs to be filled.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains quality service by establishing and enforcing organization standards.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Skills / Qualifications:
- Hunting Net-New-Business
- Building Relationships
- Client Relationships
- Closing Skills
- Creativity
- Customer Service
- Data Entry Skills
- Dependability
- Emphasizing Excellence
- High Energy Level
- Independence
- Informing Others
- Internal Communications
- Meeting Sales Goals
- Motivation for Sales
- Negotiation
- People Skills
- Persistence
- Persuasion
- Presentation Skills
- Proactive
- Product Knowledge
- Professionalism
- Prospecting Skills
- Sales Planning
- Self-Confidence
- Selling to Customer Needs
- Technical Understanding
- Territory Management
- Verbal and Written Communication
Service Technician
Service Technician needed for a reputable independent dealer in Portage, MI to service a client base throughout Southwest Michigan. The candidate will be required to service a full product line of Kyocera copiers and printers. Training/certifications will be provided. Networking ability for this position is preferred as well as a high level of customer service skills. Compensation will be commensurate from experience.
Purpose:
- Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
- Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components.
- Maintains customers’ operations by maintaining equipment performance.
- Provides a high level of customer service and technical support.
Duties:
- Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
- Maintains customer rapport by greeting customers upon arrival at the location; understanding equipment complaints.
- Ensure service work is not disturbing the daily activities of the organization.
- Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by the customer.
- Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
- Maintain equipment through proper testing and troubleshooting.
- Provide technical support and troubleshooting for all service department programs and manage service tickets.
- Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
- Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
- Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
- Documents service actions via cellphone accessed web interface.
- Complies with regulations by adhering to codes, specifications, and rules.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills / Qualifications:
- Higher consideration given to candidates with OEM certification
- Functional and Technical Skills
- IT knowledge, moderate to above-average computer skills
- Prior experience with printer support, manufacturing, or service (preferred)
- Solid technical support skills
- Mechanical Inspection Tools
- Tooling
- Equipment Maintenance
- Customer Service
- Customer Training
- Client Relationships
- Results Driven
- Organization
- Problem Solving
- Attendance
- Dependability
- Flexibility
- Multi-Tasking
- Independence
- Team-player
- Verbal Communication
- Written Communication
- Reporting Skills
- Confidentiality
- Quality Focus